Once the Apple employee tests your product and comes to the agreement that it’s not working due to a manufacturing problem, they will replace it!įourth Step: You get to go home happy with your new charger or electronic! Need more information for your Apple device? And just remember, there cannot be any physical or external damage to chargers. Third Step – You will meet with an employee who will try to identify the problem. (Except for electronics with serial numbers – those can be looked up by an employee if you no longer have your receipt.) If it’s a stand-alone product that you’re trying to get replaced, you need your receipt within one year of purchase for it to be replaced. Second Step: Make sure you bring along your original receipt. You can also call and schedule an appointment so you don’t have to wait around in the store. This is the area normally in the far back of the store where skilled Apple employees help you with any problems you have. First Step: You need to make a Genius Bar appointment.
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